1. How do I reach customer service?

You can reach our customer service at: service@homefinity.de

2. What payment methods are offered?

We offer the following payment methods:

- PayPal Plus
- Credit card

3. With which shipping service providers are delivered?

We ship with DPD.

4. Is there a minimum order value?

Yes, our minimum order value is 25 Euro merchandise value.

5. What are the shipping costs?

Germany: 4,95 from 39€ The order value is delivered free of charge.

Europe / Switzerland: 9. 95€ from 99€ order value we deliver free shipping.

6. How long does the shipment take?

Within Germany, Europe and Switzerland it is usually delivered within 2 7 working days after receipt of payment.

7. Can I track my shipment?

Yes, when dispatching your parcel you will receive an eMail with your personal tracking number.

8. How long can I return my ordered items?

After the products have arrived at your place, you have 14 days to submit a declaration of revocation to us.

9. Where can I cancel my order?

The revocation is to be addressed to: service@homefinity.de

Homefinity GmbH
Hansaring 43
50670 Cologne

Information on revocation can be found here: Cancellation policy

10. What address do I use for returns?

Returns can be sent to the following addresses:

Dispatch warehouse
Homefinity GmbH
Niederspiersche Strasse 13
99706 Oberspier


Homefinity GmbH
Hansaring 43
50670 Cologne

11. My order was not delivered correctly, what can I do?

If, in a very unlikely event, your order is not delivered correctly, please contact our customer service at: service@homefinity.de






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