1. How do I reach customer service?

You can reach our customer service at: service@homefinity.de

2. What payment methods are offered?

We offer the following payment methods:

Payment via PayPal (direct debit, debit or credit card)

3. With which shipping service providers are delivered?

We ship with DHL.

4. Is there a minimum order value?

Yes, our minimum order value is 25 Euro merchandise value.

5. What are the shipping costs?

Germany: 4,95 from 39€ The order value is delivered free of charge.

Europe / Switzerland: 9. 95€ from 99€ order value we deliver free shipping.

6. Can I track my shipment?

Yes, when dispatching your parcel you will receive an eMail with your personal tracking number.

7. What address do I use for returns?

Returns can be sent to the following addresses:

Dispatch warehouse
Homefinity GmbH
Niederspiersche Strasse 13
99706 Oberspier
Germany

or

Homefinity GmbH
Hansaring 43
50670 Cologne
Germany



8. My order was not delivered correctly, what can I do?

If, in a very unlikely event, your order is not delivered correctly, please contact our customer service at: service@homefinity.de
 

9.candle safety of our Voswald candles

1. Our candles should burn every time at least until the whole burning plate has become liquid. Otherwise they start to tunnel, which is not desirable.
2. Do not let the candle burn for more than 2 hours at a time. This helps to prevent the fragrance oil from evaporating too quickly. And, of course, that the glass does not heat up too much.
3. Do not leave the burning candle unattended. Logical, isn't it? Oh, and always keep away from children, pets and most importantly curtains! In general, just make sure that there is nothing flammable nearby.
4. It's best not to put the candle in a draught. Then the candle won't burn down too quickly and won't soot around.
5. Let the candle set before you light it again.
6. If black smoke appears, simply cut off the tip of the wick. Cut the wick down to half a centimetre - that's enough and you'll have your candle for longer.
7. Always protect the table or the surface on which the candle is placed (for example, with a ceramic bowl). And make sure that the candle is stable on a solid surface. And make sure that your candles do not burn too close together or next to each other.
8. It is best not to let the candle burn down completely. 1 cm of wax is fine.
9. Keep your candle in a dry, moderately warm environment, between 15 and 26°C.
10. The first use of your candle should be within two months.

 

 

                                                                                                                                                                                                                                                                                                                                                                                

 

 

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